What to do tourists Vim Avia. Whether will survive "Vim-Avia" and what to do with purchased tickets. I have only a ticket to the charter flight "Vim-Avia", I am an independent traveler, how to be me

"Vim-Avia" was on the verge of bankruptcy. Large russian airline Since the beginning of the year, it was detained about 12% of their flights. Moreover, mass and long-lasting departures of flights began in the summer, but the carrier explained it by the "late arrival" of aircraft with maintenance. Violations reached such a scale that the Ministry of Transit, Rosaviatsiya, the General Prosecutor's Office and the Investigative Committee intervened. The latter opened a criminal case under the article "Fraud".

According to the Association of Tour Operators of the Russian Federation, up to 100 thousand tourists may suffer from suspension of charter programs, including those who are waiting for onboard home.

What happens to "Vim-Avia"

The delays of the Vim-Avia flights began in the summer, but they were not so large-scale. Mass transfer departures began on September 22. Already on the 23rd, the situation was aggravated: more than a dozen of flights could not fly from Domodedovo. The press service "Vim-Avia" explained the problem with a traditional seasonal factor.

From the message of the press service "VIM-Avia":

However, in Rosaviation stated that long-term delays of airline flights from Domodedovo Airport are associated with its "unresolved" arrears in front of tanning organizations. The Ministry of Transport also stated that the situation was not quite complete.

In the evening September 23, on behalf of the head of the SCR Alexandra Bastrykina, a pre-investigation check began On the fact of violation of the rights of passengers. On September 24, the newspaper "Vedomosti" reported that the airline appealed to the government for state support, and while the carrier's help will provide the government of Tatarstan. However, the representative of the President of the Republic of Tatarstan told RBC that the carrier was not planned to help.

According to Vedomosti, Domodedovo Airport refused to serve the company in debt (500 million rubles), which caused the delay and cancellation of flights.

On September 25, it became known that the Prosecutor General's Office of Russia issued a submission to the head of Rosaviation to Alexander Neradko in connection with the delays of the Wim-Avia flights and with the delay in wages to employees of the airline.

On the evening of September 25, the investigative committee of Russia announced the initiation of a criminal case for h. 4 tbsp. 159 of the Criminal Code of the Russian Federation ("Fraud in a large scale") on the fact of theft of cash of passengers officers Airlines "Vim-Avia".

Press Service of the Investigation Committee of Russia:

From evening September 25 "Vim-Avia" completely stopped the flights of charter flights. On his page "Vkontakte", the airline has published a message that "cannot be flights without additional funding" and plans "Introduction of external anti-crisis management". On the official website "Vim-Avia" there is no such message.

From the post of airline "Vim-Avia":

Disaster scales

The company "VIM-Avia", according to Rosaviation, according to the results of the first half of 2017 occupied the tenth of passenger traffic. The basis of the airline operating in Domodedovo is regular and charter passenger Transportation From Moscow and regional airports. In 2016, the airline transported 2 million passengers.

According to the General Prosecutor's Office, in January-August 2017, Vim-Avia was detained about 1020 flights more than two hours, another 209 flights - more than six hours.

In the Russian Union, the tourist industry said that now from the resorts it is necessary to take from 50 thousand to 100 thousand passengers "Vim-Avia"All the same airline has commitments to more than 190 thousand passengers. However, they are quite problematic.

Irina Tyurina, PCT spokesman:

Now there are no free on-board on the market, or rather, there are very few of them. If they retained until the end of September, the side could be searching. Tour operators now in this situation will have to decide whether to do what to do with tourists. The main thing is to take tourists, because the tour can be canceled there, but, of course, tour operators will be forced to return money.

In the ator, claim that payment of all flights may cost at least 10 million dollars.

Rosturism today created operational headquarters In connection with the cessation of the airline "Vim-Avia" performing charter flight programs. Now the Agency together with the tour operators is a list of tourists who need help in returning home.

The decision on the fate of the airline itself will be made until the end of the week, writes RNS with reference to Rosaviatsiya. Now the department considers several options, including the introduction of anti-crisis management and removal of management from controlling economic activities. Work continues with the creditors "VIM-Avia".

What to do tourists

As the site told the head of the Ural Tourism Association, Mikhail Maltsev, from problems with "Vim-Avia", not a very large number of tourists will suffer. These are mainly those who should have been departing on vacation from Moscow, not from Yekaterinburg, or independent tourists.

Mikhail Maltsev, Head of the Ural Tourism Association:

The fact is that the first incident with the airline occurred in June. We had two major tour operators who were transported by VIM-Avia customers. They turned out to be quite long-sighted or so the circumstances were that these tour operators were carried out the rest of the program at other airlines. In this situation, our Urals may suffer only if they flew out through Moscow aircraft.

According to Mal'tsev, the situation with "VIM-Avia" is a classic case when the Association of Tour Operators Tour Operators is included.

Mikhail Maltsev:

According to the executive director, UAT, if you bought a turpake, there are no reasons for concern: This is the concern of the tour operator - to find you a new carrier. "Those who acquired tourpacks are completely protected. With this problem, the tour operators will cope, "assures Maltsev. "If you have taken the usual tourist, an unorganized tourist, then your destiny will solve depending on how the fate of the airline will be."

Despite the assurance that everything will be fine, hundreds of tourists cannot fly abroad on time and return back.

Instruction what to do if your flight is delayed

Firstly, you can refuse the flight and get your money back.. Even if your ticket was non-returnable. In the event of a delay in the fault of the airline, the failure of the flight is considered forced, so the carrier is obliged to return the money.

Secondly, you can qualify for moral damage compensation and damages. The client of the airline may be serviced by a claim for compensation incurred due to the delay of the flight of losses (for example, if a person was late for a train and he had torn excursions that were paid in advance). Claims need to attach copies of documents that confirm what losses are incurred. You can present it at the airport as a point of departure and destination. If we are talking about the delay in domestic traffic, the claim can be submitted within six months of the flight delay.

Thirdly, from the airline you can recover a fine. If the reason was not force majeure, the carrier is obliged to pay 25% of the minimum wage (at minimum wage 8862 rubles. - It is 2215 rubles) for each hour of delay, but not more than 50% of the ticket price.

Fourth, in the event of a flight delay the airline is obliged to provide a mother and child room Passenger with preschooler (up to seven years). And take care of your baggage: organize its storage in the appropriate cameras. If your departure is postponed by more than two hours, you must provide the opportunity to call twice or send two emails. Also, the airline must provide passengers with refreshments.

Fifth, when a flight delay for four hours you can count on lunch or dinner. Then hot meals provide you every six hours during the daytime and every eight hours - in the night. When a flight delay for six o'clock at night and eight hours during the day you have the right to hotel. Representatives of the airline should also deliver to the hotel.

Remember that in order to get all these "free benefits" you must turn to representatives of the airline. Go to the front desk and get a certificate indicating the flight delay time or place a special stamp on the ticket. By this you document the delay. And most importantly: collect checks on all these services.

After that, write a statement to the airline asking to refund all expenses. The application must be applied all checks, a certificate of flight delay and a ticket. Be prepared for the fact that you will have to defend your rights in court. True, if you consider that the financial situation "Vim-Avia" is "rather crying", it will be difficult to get compensation, even if the passenger wins the court.

The airline reported a reduction in the charter program of flights until June 15. What to do tourists who book tickets for these dates?

"Vim-Avia" reduces charters before June 15. The airline adopted such a decision to minimize fan delays of flights due to late arrival of three aircraft From planned repair, the carrier says.

The problem with the departures of Vim-Avia began at the end of May, and difficulties arose both at charter flights and at regular: some were canceled, some detained for several hours. On June 1, the plane that was supposed to fly out of Ufa in Sochi was detained for 15 hours. Departures are postponed also in Magadan. The authorities of the region promised to break the relationship with the airline if the situation repeats.

On Thursday, the leadership "VIM-Avia" was summoned to Rosavia. After the conversation in the department, they stated that the carrier would need a few days to fully enter the schedule. On the possible consequences for the airline, the head of the Analytical Service of the Aviaport Agency Oleg Panteleev:

Oleg Panteleev head of the Analytical Service Agency "Airport""Taking into account the sufficiently intense schedule of flights, which was formed by the carrier, a late arrival after the maintenance of three wide-body sides could not but affect a rather dramatic way on the integrity of the flight program. It is not necessary to say that a two-week break will lead the airline to the collapse, no at least the amount of disappeared revenue does not look against the background of the company's annual revenue of the company irrelevant. On the other hand, if such precedents will be repeated, then possible risks for the carrier will increase by the customers of tourist charter programs, and by the aircraft authorities, who, to put it mildly, are not delighted with the situation, if any of the carriers allow long-term delays flights. We see that in previous years, Rosaviation reacted sufficiently to such precedents, if people stuck at airports and such a sort of failures continued for a long time. "

The cause of problems with flights was not only the planes from the repair. At the end of May, it was reported that Vim-Avia has lacks crews: many pilots by May 20 ended the sanitary rate, and they could not fly until the next month.

However, last year the airline also experienced problems, and Rosaviatsiya even warned it about the possibility of limiting the certificate of the operator due to massive delays of flights. The head of the tourist company "Gaudi-Tour" Yevgeny Potapov says that it does not cooperate with this carrier:

Evgeny Potapov head of the tourist company "Gaudi Tour""Last year, one of the tour operators had blocks on Vim-Avia, and almost every flight was either with a delay or cancellation. There was a scandal, all summer joined. Therefore, this season, even though they promised that new aircraft came, the park was replenished, but, as you can see, the same. I got a little with a regular flight. The tourist had a flight to Sochi, and they called, they said that he was canceled. Compensated for the full cost, nevertheless there was such a precedent. "

The Ministry of Transport will raise compensation levels by passengers for delaying flights to increase the responsibility of airlines in such situations, RIA Novosti reported the head of the Ministry of Maxim Sokolov.

On the flights "Vim-Avia" this summer, charters organized such major tour operators as Anex Tour., "NTK Intourist", Coral Travel, Mouzenidis Travel, TUI, and others, said Interfax Press Secretary of the Russian Union of Tourist Engineering Irina Tyurina. Now the carrier problem will fall on their shoulders, said Business FM Advisor to the head of the Federal Agency for Tourism, Dmitry Gorin:

vice-President of the Association of Tour Operators of Russia, Advisor to the head of the Federal Agency for Tourism"Now the main burden on the resolution of the situation operators have taken over. Alas, there are no free aircraft, and, of course, it will be extremely difficult for two weeks to find a replacement for these flights, which cancels "Vim-Avia". Now Rosaviatsiya promotes tourist companies in the search for possible alternatives, but taking into account the beginning of the high tourist season this year, the demand for tourist trips grew by 20-30%, alas, it's not so easy to do. Now, probably, there will be certain changes in the time of departure of flights, the names of airlines, so tourists who had previously been decorated with "Vim-Avia" tickets we recommend tracking up-to-date information through travel companies. Tourists who are now on the resorts will be transported by the airline. At least this is the official position of "VIM-Avia". And tourists who have not yet fluttered, will now be reviewed for flights of other airlines or receive a refund if the transportation is impossible. "

As the head of the Ministry of Transport, the head of the St. Petersburg Economic Forum said, the Office controls the situation with the delays of VIM-Avia flights and the certificate of the operator's certificate from the airline on this moment not planned.

The incredible situation with the mass cancellation of flights VIM has led to the fact that many passengers are forced to do something with bought tickets, so as not to be in the situation of those tens of thousands of people who are stuck in several resort airports. If you have a flight to Vim Avia, what to do with it and how to make a refund, read in the article.

What to do with tickets Vim Avia

First, take tickets not necessarily. Obligations on the implementation of flights Vim Avia Airlines Ural Airlines, Nordstar, Red Wings, North wind, Yakutia, Icar and I Fly.

From the budget of the Russian Federation, in order to resolve the current situation, 200 million rubles were allocated. This money will be aimed at repaying the expenditures of the above companies that will transport passengers VIM air regular and charter flights.

In addition, it was accepted to allocate extrabudgetary funds for repayment of debt VIM AVIA in front of airports, as well as for payment of fuel. Such measures have been adopted to ensure the fulfillment of charter flights of the airline from abroad to Russia. Moreover, external managers will control the expenditure of funds.

Passengers Vim Avia are exported to Russia also at the expense of tour operators who are forced to attract the side of other charter airlines to cooperate. Interestingly, the Greek carrier of Ellin AIR and the Greek carrier of Ellin Air, who expressed his readiness to take passengers VIM Avia, and, in his own expense.

Follow the current schedule for the execution of flights VIM Avia and news on the official website of Rosaviation - FAVT.RU (Section "News") or on the official website of Vnukovo Airport - Vnukovo.ru (where flights from Domodedovo) were transferred.

Latest news Vim Avia

Currently, according to representatives of Rosaviatsiya, large clusters of passengers VIM Avia is no longer. Gradually, all passengers of the airline are exported to Russia as on the flights of Vim Avia and airline flights that appropriate obligations.

In addition, tour operators do not sleep. Almost all passengers whose vouchers for October were "tied" for flights Vim Avia, are already reorganized to other carriers.

From October 1, Vim Air canceled regular flights to Simferopol and Sochi. Until October 15, it is planned to perform regular flights to the city of the Far East, then they will be canceled.

Return of electronic air tickets Vim Avia

You can make a return ticket only where it was purchased. That is, it is necessary to contact that agency where you book a flight. If you did it in the aircraft, you need to go there and be sure to have a passport with yourself.

There is a ticket was issued on the official website of the airline VIM AVIA, refund request must be sent to [Email Protected] Inquiry, be sure to specify the name, flight number, number electronic air ticket, time and date of departure, booking number and contact phone number. After processing your application, you will be sent to pay the amount of returns less fines or fees. You will need to agree with the calculation, further, the refund will be completed and you will receive the appropriate help. If the ticket was paid by the bank card, after registering the return, the money will go to your account within 30 business days.

Help will need to be printed, it will be needed to return funds. If the ticket was paid through the Euroset, it will be necessary to contact the nearest salon with this certificate, passport and check payment. Money will be returned in cash.

If the ticket was paid through the QIWI terminal, the money will return to the card. But for this you will need to write an additional application and send it to the contact e-mail of the airline indicated above. You can download the application form on the official website of the company.

Please note that with a voluntary return (if the flight has not been canceled officially), not all means will be returned. Airlines will deduct a fee for issuing a return. The amount of collection depends on the tariff.

1000 rub. - when making a return more than a day before the departure date;

1000 rub. and 50% of the sum of the tariff when returning less than a day before departure;

2000 rubles. and 50% of the tariff amount when recovering after departure.

Tickets for the tariff "Promo" are non-returnable. What is it and in what cases you can return money for non-return ticket, .

In those situations where you make a refund on an officially canceled flight, money will be returned in full. Regardless of the tariff, including non-refundable Tariff tickets "Promo".

Termination charter transportation The Vim-Avia Airlines and the threat of her soon bankruptcy left with tickets on their hands and in sensation. About 45 thousand of them (according to Ator) - tourists in foreign countries And already practically no chance return home by the aircraft of this airline.

Some of them are already located at airports, waiting for the promised departures, and parts still have to be in a similar position, as the end of the rest and approach the departure of the departure home.

"Ridus", which was made to journalists to be provided in a similar situation, including children in hand and absolutely without money, prepared a number of advice and recommendations that could help the current victims of Vim-Avia, as well as all other passengers in a similar position. .

In preparation of the recommendations, we helped us d.the Director of the National Association for Tourism Development Karen Goncharov, Director of the Association in the field of tourism tourism "Tour Reception" Alexander Osaulelenko, as well as representatives of tourist companies.

In this article we will analyze all model situations and questions that have already encountered or inevitably collide in the near future passengers Vim-Avia.

I arrived at the airport to fly away home from rest, where I learned that my air carrier "Vim-Avia" detains the flight to an indefinite time, how can I be?

According to the current rules, in the event of a flight delay, the carrier is obliged to provide passengers with water and food, and if necessary and overnight in the hotel.

Unfortunately, in this situation you can forget about it.

Representatives "Vim-Avia" are now concerned about their own destiny much more than the fate of their passengers, and almost certainly former, "explains Karen Goncharov. - It would be the calculation ourselves from the employer.

From this we can conclude that it is pointless to seeking anything in the airline in the current situation. It is very likely that "Vim-Avia" is waiting for the bankruptcy procedure, and this indirectly indicates that neither money for food and hotels, nor aircraft for the export of passengers at its disposal no longer.

However, it is not at all a reason for despair. It is necessary to refer to representatives of the tour operator, with which the tourist concluded a contract, since the circumstances arisen are the problem of not a passenger, but the operator, and decide how to return their clients home, to be only to him.

If a person bought a batch tour, then all the obligations of the airline "drowning" in the contract with the tour operator explains Karen Goncharov.

Indeed, the incident with "Vim-Avia" is far from the first, and, as practice shows, tour operators, with the involvement of foreign help or without, always managed to return home all the "stuck" tourists.

Thus, the customers of the operators, in whose tour packages the carrier is "VIM-Avia", it should be understood that they will go home anyway. The only problem is that waiting "Evacuation" can delay the period from several hours to several days.

Should I buy the return tickets yourself?

There is no unambiguous answer to this question, for it is entirely depends on the specific situation of a particular person. If we are talking about the passenger, I did not buy a tour package, but only air tickets, then for it, buying a new reverse ticket will be the only reasonable way out.

Buy tickets yourself will have to and if the passenger has no time to wait until the operator finds the opportunity to send it home by another flight or other airline.

If you have money to buy a return ticket right in place and if you need urgently return home and you cannot afford to hang at the point of departure for several days, buy new tickets, "says Karen Goncharov. - But you must be aware that you will have to demand a refund for them for money only through the court - because your contract with the airline or with a tour operator is likely to be more likely not provided. And their representatives will prove in court that they were ready to take you, albeit late, and that these are purely your problems that you turned out to be so impatient.

Is it worth extending the time of staying at the hotel in anticipation of "evacuation"?

This may be quite a reasonable solution, especially if the passengers fly with young children. However, here it is necessary to make aware that now staying at the hotel is not a holiday, but an emergency, It is necessary to resolve on which only after the appearance of complete clarity as to when the return flight will be concluded.

Otherwise, the passenger risks late on board, unexpectedly "mined" by the tour operator for its customers. Tip in this situation only one: be for a permanent connection with your operator.

How to be if the reverse flight of the flight "Vim-Avia" is still still in a few days?

The answer to the question is the same as in the first case. If you are already aware that the airline has big problems, you should seem as quickly as possible contact your tour operatorwho is probably already looking for ways to your "evacuation". Hoping that the affairs of the air carrier will suddenly arrive and everything will return to the circles, meaningless. The chances of such a decision is minimal.

Appeal to the tour operator guarantees that you at least not lose and "fall out of the process" in general confusion. If the operator offers you guaranteed to fly by another flight before the end of the holiday, it does not make sense to refuse. The next "window of possibilities" can be discovered significantly later than this period.

If you bought a ticket ourselves, without the participation of the tour operator, to buy a new ticket should be used as early as possible..

Is it possible to return the return ticket "Vim-Avia" for money?

Unambiguous answer - no.

It should be understood that to return the available tickets of the airline "in good" will no longer work, even if they were purchased at a return rate, "says Karen Goncharov. - Pro non-refundable is generally better not to talk. To demand money back from "Vim-Avia" can now be exclusively through the court. But here we must clearly be aware of whether the game is worth the game.
Well, how much is a ticket - let the maximum of Euro 400. But you as a client of bankrupt company, according to the law, are final in the queue of its creditors. Before you, the company will obliged to pay off debts before employees, shareholders, before the state, etc. Until you may simply do not reached, if only because the entire property "Vim-Avia" may not be enough to pay with creditors even the first stage .

What to do if the departure of Vim-Avia flight is reached for rest?

If the ticket is part of the tour package, urgent turn to your tour operator. In this case, he will be obliged to either return money for the entire package, or offer an alternative delivery option to the place of recreation.

In the case of buying a ticket from the airline appropriate think about acquiring a new one with another carrier. According to the existing one travel Document It is hardly able to fly away.

On the possibilities of compensation for compensation from the airline will be described below.

Is it possible to count on the AV-Avia passengers to help the Association "Tour Recovery"?

Most probably not.

Unfortunately, we have no special funds for such cases, "Alexander Osaulelenko explained to" Ridus "" Ridus "by Alexander Osaulenko. - Rosaviation has such a fund. This year, this fund contains 80 million rubles. According to the law, we can spend our funds only in the event of a bankruptcy of the tour operator. The airline in this case is the third party, according to the Civil Code. The same part in such situations, both sides, that is, a tour operator and a tourist, carry equal responsibility for the risks associated with relations with the third party. Unfortunately, almost none of the people who buy vouchers about these subtleties are not aware of these subtleties, and tour operators are almost never dedicated to these details.

Is it possible to count on compensation for the costs incurred by passengers due to the situation with "VIM-Avia"?

Theoretically, it is possible, but Only through the court. To do this, it is necessary to collect documentary evidence of all incurred costs, whether new tickets, the payment of the hotel, the purchase of food, etc. Iska can be filed with respect to the tour operator or airline (for those who acquired tickets themselves).

However, the probability of their complete satisfaction is minimal. The tour operator will be in court to insist on what has done everything possible (most likely he really did it) in order to solve the problems of his clients in the conditions of the forcemartal situation. We have already spoken about the possibility of obtaining anything with the airline.

In the dry residue

The main behaviors in the current situation are two:

• as soon as possible contact your tour operatorif the "Vim-Avia" tickets were purchased as part of a single tour package;
• buy new return tickets yourself (and as quickly as possible) if the tickets were bought directly from the carrier;

That the prospects for solving the issue on the first scenario today are quite favorable, Ridus confirmed the representative of the travel company TUI RUSSIA & CIS Tatyana Kruglov.

We have about 500 people now in Turkey and a small number - in Italy, "she explained. - And some of them, the end of the tour is not tomorrow, so we are in working order we are looking for a spare carrier if "Vim-Avia" will not resume work. And those tourists who need to fly right today, we are searched to the aircraft of other carriers where there are free spaces.
The same part of our customers who are still in Moscow, we offer a choice of three options. Or move the date of departure so that we can change the airline, or fly right now to some other "beach" place that other carriers serve, for example, to Cyprus. Or, if both variants of a person are not satisfied, we are ready to return money for the tour in full.

All charter flights. This was preceded by massive delays of flights, as a result of which thousands of tourists were unable to fly from airports. The carrier's debts are rated billions of rubles. The company has no funds or compensation for tourists, nor to replace postponed flights ..

What started?

The first difficulties of the company began in the late spring: on May 31, "Vim-Avia" canceled hundreds of flights across the country. Two days later, charter flights to Turkey, Bulgaria and a number of others were postponed. popular destinations. Only in a week, due to the breakdown of transportation, about 10 thousand passengers could not fly. Most of them are clients of tour operators "NTK Intourist", Coral Travel, ICS Travel Group and others.

At the same time, in Rosaviation, they scored the ability to cancel charter flights in Russia, if mass delays continue. Later, this information was refuted. The Turkish Onur Air and Bulgarian Bulgaria AIR and Bulgarian Bulgaria AIR took part of the obligations of VIM-Aviai for the transportation of passengers.

Vim-Avia eliminated failures in the flight schedule by mid-June. However, the company has already managed to attract the attention of law enforcement agencies. The carrier brought an administrative case due to a delay of 173 flights in two months.

Why did the delays repeated?

Point failures happened in the schedule and in the summer. But seriously the situation shot on September 23. Then it became known about the multi-billion dollars of the company, which "Vim-Avia" is unable to pay off. So, the carrier owed the airport Domodedovo for servicing the aircraft over 500 million rubles, and also systematically did not pay salaries to its employees. Only about 30 million rubles were not allowed to flight attendants and pilots. Total debt to staff 206 million rubles. The Company's accounts are estimated from 3 to 10 billion rubles.

The prosecutor's check, carried out on the fact of massive delays, has already established that the company's employees sold tickets to passengers, knowingly knowing that they would not be able to fly away. The total interest is not yet defined, however, according to preliminary estimates, over 140 thousand tourists were injured.

Several hundred passengers are in Domodedovo in the hope that their departure will take place. Many passengers remain at the airports of Antalya, Rimini and Ray popular resorts And can not return home.

Other air transporters have already stated that they are not going to perform flights instead of "Vim-Avia". Over the summer by third-party airlines, over 220 thousand tourists who bought Vim-Avia tickets were dragged. In the Russian Union, the tourist industry has already been warned that to export tourists in the case of the departure of WIM aircraft will not be on. There are practically no free on-board on the market. The Association of Tour Operators of Russia (Ator) has already demanded the government intervention in the situation.

What do you say in Vim-Avia?

Initially, the carrier representatives associated delays with the "traditional seasonal decline" and late arrival of aircraft with maintenance. However, a few days later, the company's management admitted that with significant financial difficulties and not able to fulfill their obligations to passengers. One of the options out of the current situation, they see the possible transition of the company for external management. This is stated on the company's website.

On September 24, the leadership "VIM-Avia" appealed to the authorities for the provision of state guarantees on loans. The next day, Rosaviation began unscheduled inspection of the airline in connection with the delays of flights. The Ministry of Transport is also conducted. The head of the department Maxim Sokolov explained that the problems with delays affected mainly charter flights. Regular leave with a minimal lag from the schedule. "The company detained the repair of a number of aircraft, and in this case, the charter programs have fallen under the reduction, this is an international practice," Sokolov said.

According to the results of the inspections, the Ministry of Transport and Rosaviatsiya decided to suspend the charter programs "VIM-Avia", and the company was obliged to take passengers from recreation sites on their own or with the involvement of third-party forces. From Tuesday, September 26, flights of the company will be Vnukovo Airport.

What happens at airports?

Wim-Avia flights fly out with many hours of delays. In Crimea, passengers of the flight Simferopol-Moscow waited at the airport of seven hours.

Present as domesticated flights (in St. Petersburg, Sochi, Krasnodar, Blagoveshchensk, Magadan) and flights from international destinations (Dubai, Antalya, Thessaloniki, Rimini, Yerevan). In overseas airports over 43 thousand clients of the airline.

Operational headquarters from abroad russian tourists - Customers "Vim-Avia" in Federal Agency by tourism (ROSTURISM). The service will receive data on customers who are abroad and will determine the timing of the export of tourists.

Will tourists be able to return money?

Rospotrebnadzor published recommendations for tourists related to damages. In the current circumstances, the passenger has the right to refuse flight and get money even for a non-return ticket. Failure to fly in this case is recognized as forced.

Moreover, the airline's customers have the right to demand compensation for moral damage and compensation for damages due to the delay of the flight. In addition, passengers may require the provision of the hotel when a delay over eight o'clock. If the departure was postponed for four or more hours - customers should be provided with free hot meals. Also, according to the rules, after two or three hours you can ask for refreshments.

In most cases, issues with the abolition of charter flights can be solved through the tour operator. Charter flights are usually not beneficial for independent travelers, they fly mainly over batch tours. Large tour operators tend to easily find an alternative airline for flight. The company can offer other vacation options or is obliged to fully compensate the cost of the tour. In the ator, it is assumed that even in the case of the bankruptcy "VIM-Avia" the situation will not be critical for tourism business.

Yet in the ator, they believe that the Russian tour operators are not affected by the Russian tour operators.

"All charter programs" Vim-Avia "until the end of the season were fully paid for tour operators. To identify the same funds for re-payment of flights (and this, according to preliminary estimates, at least $ 10 million) without a threat of a stable work, the tour operators today have no technical capabilities, "the association says.

If the ticket is bought independently, then it is possible to get compensation, only contacting the airline directly. It will not be superfluous to follow the messages of Rosaviation and the Ministry of Transport. For canceled flights to EU countries, there is a system of compensation, thanks to which you can return to € 600 for the canceled flight.

The Compensair service, which just specializes in receiving compensation for the delay and cancellation of flights, is recommended to maintain composure, and at the same time prepare a number of documents that may further facilitate the return procedure. For example, if the passenger learns to cancel the flight while at the airport, he should receive a written commentary of the airline or a certificate of failure.

"I recommend to assemble the contacts of all passengers from the flight. This will make it possible to prevent the airline collective complaint, and then the claim. In accordance with the laws of the Russian Federation, the first thing is definitely worth demanding from the airline - fulfilling the obligations to transport. Compensation for a delay or cancellation is unlikely to be able to get directly from the airline, so I recommend passengers to unite to appeal to the court, "said cEO Companies Roman Guilmanov.