Reservation is a preliminary order of seats and rooms. This process begins the service of guests in the hotel. Reservation of rooms is handled by the staff of the reservation department and the reception and accommodation service. It is these departments that receive booking requests from customers. In addition to the formal collection of applications, the reservation department must study the demand for the hotel. Studying the long-term experience of hotels, taking into account the plan of activities provided in the region, predicting the demand for places and analyzing the occupancy of rooms in the past and present periods, the reservation department, together with the marketing service, plans the hotel's activities.

During mass events, the demand for hotel space increases several times. It is beneficial for the hotel to book places for events with large quantity participants, since in this case the reservation is made long before the event and the risk of its cancellation (i.e. refusal from the pre-booked place) is small.

Hotel loading depends on the season, business activity in this region, economic and political situation. In times of political instability, the interest of tourists in this area decreases due to the inability to ensure the safety of their stay. During peak season, the hotel may be double booked.

“Double booking is a confirmation of the future provision of rooms in a hotel to two clients at the same time on the same date. In doing this, hotels take risks, since both clients can arrive at the same time. This risk is justified when it is carefully calculated based on years of hotel experience and knowledge of the average number of canceled requests. But if both clients have arrived at the hotel, then the place is received by the one who arrived earlier. If necessary, to accommodate a client, the hotel must have a connection with companies that rent accommodation, or nearby hotels, where the client can be redirected.

Sometimes the booking service can forward the booking request to another hotel and confirm to the client that he will be given a place, but in a different hotel. In this case, it is necessary to obtain the client's consent to change the hotel.

For both the hotel and the guest, it is desirable that the hotel rooms be booked in advance, and the sooner the better. According to the rules for the provision of hotel services, the hotel has the right to conclude an agreement for the reservation of places by drawing up a document signed by the two parties, as well as by accepting an application for booking via postal, telephone and other communications. This makes it possible to contractually establish that the application comes from the consumer.

If an organization regularly uses the services of a hotel, then it is more profitable for it to conclude an agreement for a certain period. Then the hotel provides accommodation for tourists directed by this organization. For organizations that regularly supply customers, businesses may establish discounts on accommodation and some services.

The agreement between the hotel and such organizations indicates the time frame in which an application for accommodation of tourists must be submitted, when and how payment is made. There are several ways to book a room or hotel: written, oral and online.

The client sends a letter of application to the hotel by mail or fax. The same application can be made at the hotel's reservation department. Working with requests requires a lot of attention.

Every booking request and cancellation must be registered.

If the booking managers do not cancel the order in time, then the room may remain unsold until an error is discovered. Only an application on a letterhead can serve as a confirmation of payment for the ordered number.

The application of the organization booking the room must contain the details of this organization (name, address, telephone, fax, bank account number).

In any case, the application provides the following information:

- Terms of stay at the hotel;

- The names of those who come;

- Form of payment (non-cash or cash payment, company details, pays for).

The application is registered and confirmed or denied in the same way in which it was received. In the case of a telephone booking, it is very important to be attentive to the client's request, since the impression of this conversation will determine his attitude towards the hotel as a whole. It is important for the client how long he will wait for an answer, since according to the norms, the phone should be picked up after a maximum of five rings.

An employee who has information about the hotel's occupancy should pick up the phone. In hotels that take orders for rooms by phone, special forms have been developed. In them, you only need to make notes in the necessary columns, and not write down the application. The same forms can be in a special section of the computer of the booking department. In the case of telephone bookings, a written confirmation is required.

The way of booking via the Internet opens up great opportunities for hotels and clients. When booking via the Internet, the reservation of places can be carried out in hotels located in another city or even in another country. The advantage of the automated network is that reservations can be forwarded to any other hotel in the city.

You can book a hotel room via a computer network by phone. The dispatcher communicates with the hotel via the computer network and finds out the possibility of booking. This method is not very convenient, since it takes a lot of time to find out the conditions of booking and accommodation.

There are two more options for booking using a computer: some hotels have their own website or are members of one of the online booking systems (Academservice, WEB International, Nota Bene, etc.). Systems are becoming more and more popular due to their very wide capabilities at a fairly low cost. The efficiency of this method of attracting customers is the higher, the shorter the response time to the received order. The speed of sending confirmation largely depends on the degree of automation of the application processing process and on the clarity of the interaction between the hotel and the agent.

Competent organization of information exchange between these two links allows to reduce the time for the client to receive confirmation to a minimum (ideally, the so-called on-line should take no more than seven seconds).

By connecting to the Internet booking system, hotels are able to quickly exchange information about the available room stock, the services provided by the hotel, room categories, as well as current rates, discounts, special programs for guests, etc. the hotel, in turn, can maintain a more flexible pricing policy and adequately respond to demand.

In this system, booking is carried out as follows: the client enters the WEB-site of the Internet booking system and gets acquainted with the booking rules. Then he chooses a hotel. After making sure that there are free rooms and filling in the required information fields, he sends the order to the system by e-mail. The system automatically processes the order (except for non-standard cases) and sends a preliminary confirmation, including the conditions for making an advance payment, and the client is put on the waiting list. After receiving the appropriate guarantees (prepayment, letter of guarantee, etc.) from the client, the latter receives the final confirmation of the reservation from the agent. A copy of the final confirmation is sent to the hotel. Here the reservation is entered into the loading schedule with the subsequent automatic change.

The Internet makes it possible, without leaving home, without intermediaries, to obtain the necessary information about the hotel, to see how the rooms are decorated.

During a telephone or computer reservation, there is a danger of a sudden termination of the reservation, and then the client, without receiving confirmation, may arrive for registration and not receive a number, since there may be no free seats.

Upon request, the reservation department can draw up a long-term plan for the hotel's loading for a certain period (year, month, week) and a loading plan for the current day.

The reservation department must constantly interact with the reception and accommodation service, which provides information about the loading of rooms in current time... If, however, the load report is not drawn up correctly, then managers may make an erroneous decision regarding the load forecasts. If the room remains unsold, then the hotel's income is reduced.

A reservation confirmed by a special notification sent by the hotel to the client is called a confirmation. It takes some time to receive confirmation of the reservation, so that the message of the reservation is received by the client by mail or fax. Typically, the confirmation indicates the registration number of the application, the date of the expected arrival and departure of the guest, the type of room ordered, the number of guests, the number of beds required, as well as any guest requirements, are specially negotiated. The client takes this confirmation with him to the hotel in case of any unforeseen situation... But such confirmation is not always a guarantee for the client, since there is a rule: if the guest does not arrive before 6 pm, the reservation is canceled when the hotel needs it.

A guaranteed reservation is a reservation with a special confirmation from the hotel that it guarantees the client the receipt of the room he ordered. Such confirmation is required if there is a possibility that the guest may arrive late at the hotel. Under such conditions, the room remains free until the arrival of the guest. Upon such confirmation, the hotel will have an accurate picture of room availability.

Another form of guaranteed booking can be a deposit (advance) payment. In some situations (for example, during peak holiday season), in order to avoid room downtime due to the absence of the expected guest, the hotel may ask for an advance transfer of the cost of accommodation for one day or even the entire period. Prepayment is also required when placing a tourist group. This is also a way to deal with “no-shows”.

According to the Rules for the provision of hotel services, in case of a consumer's delay, in addition to the booking fee, he is also charged for the actual idle room (space in the room), but not more than a day. If you are more than a day late, your reservation will be canceled. If the consumer refuses to pay for the reservation, his accommodation in the hotel is made on a first-come, first-served basis.

The hotel administration can set the amount of payment for the reservation. Usually, individual tourists are charged 50% of the room rate or space in the room. Discounts for booking, accommodation and even some services are provided for tourist groups. The amount of the discount depends on the number of people in the group and the length of stay. On average, for booking seats for a tourist group, a payment is taken in the amount of 25 - 35% of the tariff.

Why provide the hotel with credit card details and how is the hotel booked?

Many people at least someday hotel booking faced a similar problem. It is about providing hotel managers during the booking procedure not only with their personal and address data, but also with a bank card number. Why do this? After all, it would be much easier to agree with the hotel manager that the tourist will come, for example, on September 1 and settle in a room on the 2nd floor overlooking the beautiful seascape, etc.

Of course, such reasoning is quite logical, but the representatives of the hotel should also be understood, because before the arrival of guests they need to prepare, stock up on all the necessary products, prepare a room, etc. And after all the preparations, the person who booked a room will be waiting in the hotel, but he took and changed his mind to come on September 1, decided to come 2.

So what happens? They are waiting for him at the hotel, they refuse other people who want to rent a room, but he does not appear at all and does not warn that he has changed his mind. It is for this purpose that such rules were established, according to which a person must not only say what date and at what time he will arrive, but also confirm his intentions with the data of his bank card. And in order not to get into an unpleasant situation, tourists and vacationers booking rooms should know the following regulations, which are valid in almost all countries.

1. Full payment for services(booking, accommodation, meals) is made only after these services have been provided (some hotels operate on a prepayment basis, however, there is always information about this nuance in the description of the room itself).
2. The client has the right to refuse the booked room... He can do this almost before the day of the booking date, and specifically 1-2 days before check-in (without penalties). Information about the cancellation period can always be read in the conditions for booking a particular room.
3. In case of untimely cancellation of the reservation according to the law, the hotel has every right to demand from you payment for 1 night stay or other amount established by law.

How are such actions on the part of the hotel justified? First of all, by the fact that during your booking you take on certain obligations: to arrive at the specified time and check in. And if for any reason you fail to do this, then you must, in accordance with the rules, report this within the time allotted for this. Otherwise, you will have to pay for the hotel services for at least 1 night of stay.

Therefore, in accordance with the current international rules in hotel business, the client is obliged to inform at the time of booking a room his bank card details. And without this procedure, the hotel will refuse you to book a room. This scheme is usually called - the scheme of financial obligations between the tourist (vacationer) and the hotel. It operates all over the world, so it needs to be understood and taken for granted. If you decide to become independent traveler then must accept all the rules in force in the field of tourism.

How can I save up to 20% on hotels?

It's very simple - look not only at the booking. I prefer the search engine RoomGuru. He is looking for discounts on Booking and 70 other booking sites at the same time.

The Internet has become an integral part of our life. To date, the World Wide Web has covered almost all areas of human life. Tourism also did not stand aside.

Thanks to the Internet,hotel booking at any point the globe became possible without any intermediaries. All you need for this is Internet access and a credit card.

Here are the steps you need to go through to book a hotel:

First you need to choose a hotel. If you have already decided which hotel you want to check in, then this will greatly simplify the task.

A very large number of hotels work with the system online booking... In the application, you need to enter all the data required for check-in: your credit card number, room category, and, of course, the date of arrival and departure.

There are systems that, after filling out the application, give you a special voucher. It must be printed and presented to the hotel.

In other cases, an e-mail may come to your e-mail address, which will contain all the information about the hotel booking, plus all the hotel details, phone number, etc.

By the specified phone number, you must contact the hotel administration and ask for confirmation of your reservation - by fax. Such confirmation must be carried with you. You may need it to apply for a visa, or for presentation to border guards. The document is printed only on the hotel's letterhead.

The important point is that the hotel itself, and not the booking system, must confirm the reservation. As there may be unexpected delays.

Another point that you need to know is the payment for the hotel via the Internet. Much depends on the hotel, but there are several general rules... Most often, a certain amount must be paid upon receipt of confirmation from the hotel itself. Usually this amount ranges from 10-50% of the total cost. Some hotels ask for 100% deposit. Within 3 days before your check-in, the entire amount must be paid. As a rule, the funds on the credit card are not debited, but only blocked. As for credit cards, Master Card and Visa systems are serviced everywhere, so it is better to use them.

And finally, it should be recalled that when booking a hotel on the Internet, only the hotel room is paid. You will need to purchase tickets, prepare a transfer from the airport to the hotel and then back.

The best thing , St. Petersburg, Moscow or any other city, carry out in advance. After all, the closer the date of registration of the application is to the date of your arrival, the more you will have to pay.

The ordering system has been designed to be very easy to use and understandable to everyone. Do not be afraid to book your hotel via the world wide web. This is a proven and reliable method for a long time. Have a nice holiday!

Airbnb is not only suitable for tourists and active travelers, but also for homeowners who want to rent it out. Consider how to work with the site if you are renting out an apartment.

Working with Airbnb begins with registration. On the main page, select the "Receive guests" tab.

Getting started. We register, accept the rules for using the service, link a phone number.

Let's place the first ad for the delivery of housing:

Adding Accommodation to Airbnb

Using the example of one apartment in Yekaterinburg, we will step by step analyze the process of adding your own apartment or house to the Airbnb website.

basic settings

Step 1. We indicate that we will take... In my case, this is a house, an apartment. What will the guests have at their disposal? We choose "whole housing". Although in Europe, a private room or a common room is very popular.

We indicate how many baths. If there is a separate toilet in the apartment, it is counted as half of the bathroom. In the Russian Federation it is not so developed, but in Europe the “guest toilet” is popular, i.e. separate toilet without shower.

Where is the accommodation - indicate the address. Keep calm, the exact address apartments / houses will only be seen by guests with a confirmed booking.

Indicate what amenities you offer - choose from the list. Be careful! If you indicate something, but this will not be in the apartment (for example, an air conditioner or a working Wifi), then there will be problems with the guests.

Some hosts offer guests breakfast or dinner, which is optional but attracts more customers.

What kind of rooms can guests use?

Step 2. Show your home, tell us about it. Uploading photos of housing. Short description... Who is the home for? You can specify any Additional information in the description below.

Enter the title of your ad, 60 characters available. Consider a headline to make your home stand out from the competition.

Step 3. Prepare to receive guests.

We indicate our requirements for guests. There are standard requirements, in addition, you can request some of your own.

You can add “No Bad Ratings” and that the guest has already booked on Airbnb. Thus, you will protect yourself from inadequacy, but you will lose newcomers to the site.

State the house rules for guests. Can I smoke, throw parties, bring pets, etc.

If guests violate your rules (which they previously agreed with when booking), you can cancel your booking online without penalties for you.

Next, we set up the booking calendar. How often do you want to host. How many days you should be warned about arrival by guests, at what time of arrival. For Russia, it is better to send an alert on the same day.

How early can you book your accommodation? Most exhibit up to 6 months. Typically, people plan ahead for a vacation or business trip.

How long can guests stay in your accommodation?

When can you host? Choose dates when booking is not available. If the apartment is not ready yet, just lock the calendar for this month.

We adjust the price. The system automatically proposes average prices for your region. You can set up "smart prices", i.e. the price will vary within a certain range depending on demand.

For the first guests, you can set a 20% discount per review. You need this to attract your first customers.

Offer guests a discount for long-term bookings. For example, for a week of stay, 20% discount, for a month - 50%.

That's all! You can always edit all booking settings.

How is the booking made?

And Airbnb has 2 booking systems. Instant- the standard version, as it was at the booking. The guest visits the website, finds suitable accommodation and immediately books it.

Booking via request... The guest sends the host a booking request, the host reads and can either confirm the request or cancel.

V Lately Airbnb service transfers everyone to an instant booking, because it is more convenient for guests. And the owners in return - the opportunity to cancel the reservation if it is not comfortable for you, and you will not be charged a fine.

The host can always change the guest requirements prior to booking.

Nuances

You will need

• - computer;
• - Internet access;
• - documents of all passengers;
• - bank card (may not be required).

Instructions

Go to the airline's website. Enter in the proposed form of departure and destination and the date of departure, one way you fly or there and back (in the second option, you will need to indicate the date of return), the number of adults, people of retirement age and a particular age category among passengers. In most cases, all the necessary parameters can be selected from the drop-down list and / or entered manually. When everything is ready, by pressing the appropriate button, give the system a command to search for options.

From the offered options, choose the one that suits you best by the date and time of departure, price, tariff conditions. The latter can be read by clicking on the corresponding link. Be sure to do this before making any decisions. Rates may include restrictions on the payment date after booking. Some, usually tariffs involve an immediate redemption of the ticket. In this case, you will need a bank.

On the next page, enter the names and passport details (or details of the child's birth certificate) - number and series - of all passengers. Treat this with maximum attention: at the slightest mistake, a person will not be able to pick up booked tickets, neither get in nor return the ticket.
When everything is ready, move on to the next step.

The system will ask for your bank card details. Enter all the required information and move on.

If you prefer to visit the airline, ticket office or travel agency in person, please bring documents of all passengers with you. Tell the operator all your wishes regarding the future flight: from where, where and when you are flying, one way or and back, the number of passengers, how many children and what age and pensioners are among them, the preferred class of service (economy, business, first, premium etc.), wishes regarding the price and other essential conditions of the tariff. Make your choice from the options offered by the operator. He will do everything necessary and give you a confirmation of your reservation. It may be needed, for example, when applying for a visa.

In the case of telephone reservations, call the required number to the airline or other organization providing such a service. Sound the entire important information regarding the flight, as well as with a personal visit to the ticket office. Listen to the proposed options, choose the most suitable one.
Then dictate to the operator the names and passport details of all passengers. Make sure that he recorded them correctly (usually the interlocutor himself offers to do this). Next, listen to and remember or write down the instructions for further action on the redemption of tickets and cancellation of the reservation.
To confirm it and to redeem tickets, you will have to visit the office of the company through which the telephone booking was made.

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Any traveler, planning a trip, wants to save money. Booking is one of the ways to save money. In addition, by booking a ticket or a place in the hotel, you can be sure that they will be assigned to you.

Instructions

The booking process is simple. Go to any site for sale, register on it. Then enter the points of departure and arrival (destination), select the date, time, airline and click "book". On this page, you will need to enter the passenger's data, method and place of delivery. After that, the managers of the company will contact you and specify the methods of payment and the time when you will pay.

For those who are not particularly experienced in flying, we recall that there are 3 services: first, -class and economy. However, not everyone knows about booking classes. These classes are distinguished by the ability to change the flight schedule of the ticket and many other possibilities. Thus, passengers who have paid a different amount for 1 ticket can fly on an airplane in the same class of service. Moreover, the difference is significant. Thus, a passenger who buys a ticket of booking class Y for 1200 dollars in economy class will be able to change the flight date throughout the year, fly by another airline, return part of the ticket, and so on. All this he will be able to do without paying fines. He will be able to redeem the ticket on the day of departure.

Tickets booked in V-class will cost $ 400, but at the same time, it will not be possible to return a ticket or change the date without a penalty. At the same time, you can book a ticket no earlier than 2 months in advance, and redeem it no later than 3 days before departure.

A passenger who has paid $ 300 can sit next to the seat with the two previous passengers. This is a T-class booking. There are even more restrictions, but the most important thing is that you need to redeem the ticket on the day of booking. Nevertheless, he will buy a ticket 4 times cheaper than a passenger with a Y-class reservation. Needless to say, they will be served exactly the same?

When it comes to booking rules, there are some general guidelines: 1. You need to book in advance to save money; 2. Cheaper tickets, in which the arrival falls on the night from Saturday to Sunday; 3. Buy return tickets immediately. The savings will amount to more than a third of the cost. In addition, this will save you from unnecessary explanations with customs officers and other authorities overseeing visitors; 4. The longer the interval between the date of departure and arrival (more than 30 days), the more expensive the tickets; 5. As already mentioned, the cheaper the ticket, the lower the booking class, the greater the penalties in case of a change in the date or time of departure.

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Tip 3: How to book plane tickets online

E-ticket on the airplane Also called E-ticket, it is a way to book a flight to almost any destination without leaving your home, right from your computer. You can choose a convenient flight and then issue a ticket on the airline's website at a convenient time for you. After the end of the booking, you will need to pay for the ticket by credit card or electronic money.

You will need

• computer with internet
• credit card

Instructions

At this stage, check all the entered data. Whether the ticket was chosen in the right direction, the required dates, flights. After making sure everything is correct, proceed to filling out the traveler information. Fill in the required fields with your full name, passport information, contact phone number and e-mail. Check everything again. If you made a mistake with your passport data, you will not be able to fly. A mistake in the email address will result in you not receiving your ticket, it will be sent to the wrong address. All of this can be fixed, but you will need to additionally contact support, and some changes, such as fixing an error in the passport data, can cost money.

If everything is correct, proceed with the payment, the booking system will offer you a choice of options. All airlines support the ability to pay by Visa or MasterCard, some accept cards of a different format. Some Russian carriers agree to pay with electronic money, some airlines even allow you to pay for tickets through electronic payment terminals, Svyaznoy or Euroset.

As soon as the purchase is paid, you will immediately receive a confirmation in the mail that your ticket has been issued, it will be attached to the letter. Print it out and present it at the front desk. Some companies require the mandatory presence of a printed ticket, this happens on international flights... If the flight is domestic, then you can just go to the counter with a passport, the ticket will be issued to you without any printouts, since all information is stored in the airline's database.